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Citizenm San Francisco Union Square Hotel Fast Food photoCitizenm San Francisco Union Square Hotel Hostel Beds photoCitizenm San Francisco Union Square Hotel Room photo

Citizenm San Francisco Union Square – A Favorite for Families in San Francisco

•
8.8|Great
Check rooms and rates
From$140 /nightOnly on Our Website-10%
Check-in
28Oct
Check-out
29Oct
Guests
2 Guests
Key details

About the Hotel

72 Ellis Street, San Francisco, CA 94102
-
Close to Union Square
Great
8.8
9.4
/10
4.6
4.5
/5

4-star smart-tech hotel steps from Union Square with iPad-controlled rooms

Smart Rooms & Technology

Each King Room at citizenM San Francisco Union Square is equipped with an iPad that controls the lighting, window shades, temperature, and entertainment system. The rooms feature a multi-color lighting system, a focus or relaxation sound program, and a Simon Says light game. The bed is a large king-size, and the room includes a hairdryer, refrigerator, work desk, and free toiletries. The hotel also offers a no-smoking policy throughout the property.

Amenities & Services

The hotel provides a 24-hour front desk with express check-in and check-out services. A business center and a fitness room are available for guest use. The property has 24-hour security with CCTV in common areas and outside the property, plus key card access and smoke alarms. An ironing service and safety deposit boxes are offered in-room.

Dining & Lounge

The on-site restaurant serves American cuisine for lunch and dinner, with buffet and à la carte breakfast options each morning. The lounge and bar area on the third floor is open 24 hours, offering a selection of drinks and a free water dispenser with flat and carbonated water. Guests can use the shared lounge and TV area for work or relaxation.

Location & Transportation

The hotel is located in San Francisco city centre, a 4-minute walk from Union Square and 800 metres from Moscone Center. Powell Street Station for BART and Muni is on the same block, and the cable car turnaround is around the corner. San Francisco International Airport is 20 km from the hotel.

Sustainability & Accessibility

The hotel holds the 'Travel Proud' certification for its focus on sustainability. The property is wheelchair accessible and has facilities for disabled guests. Allergy-free rooms are available, and the hotel is entirely non-smoking.

Highlights

Technology: iPad-controlled rooms with mood lighting

Location: 4-minute walk to Union Square, steps from Powell Station

Security: 24-hour security with CCTV and key card access

Dining: American cuisine restaurant with buffet breakfast

Eco-Friendly: Travel Proud certified sustainability

“This property impresses with its tech-forward approach, equipping rooms with iPads for seamless control, and its prime location near Union Square proves ideal for exploring San Francisco's attractions. The hotel's commitment to modern aesthetics is evident in its colorful, Vitra-furnished spaces enhanced by curated art. I particularly appreciate its focus on sustainability and inclusivity, as evidenced by its Travel Proud certification.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
  • King Room High Floor
    2 persons
    155 sq. feet
    1 King-size bed
    Air conditioning
    Heating
  • King Room
    2 persons
    155 sq. feet
    1 King-size bed
    Air conditioning
    Heating
  • King Room Accessible
    2 persons
    155 sq. feet
    1 King-size bed
    Air conditioning
    Heating

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.9/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Allergy-free rooms
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre

Services

  • Welcome drink

Dining

  • Restaurant

Business

  • Business centre

Spa & Leisure

  • Leisure/ TV room

Room features

  • Air conditioning
  • Heating
  • Ironing facilities

Bathroom

  • Free toiletries
  • Sink

Media

  • Flat-screen TV
  • iPad
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Dining Onsite

CanteenM invites guests to savor the comfort of American cuisine in a modern setting, perfect for any time of day. With a focus on fresh ingredients, it presents a welcoming atmosphere to start mornings right or unwind after a day of exploration.
Citizenm San Francisco Union Square Hotel Restaurant photo
Citizenm San Francisco Union Square Hotel Restaurant photo

canteenM

American
Ambiance
Modern and inviting, featuring a sleek design that caters to a relaxed dining experience.
Key Offerings
Guests can indulge in an à la carte breakfast each morning, perfect for fueling up before a day of adventures. Casual yet satisfying options are available for lunch and dinner, offering a range of hearty American favorites.
Reservation
No
Open for breakfast, lunch, and dinner; hours vary.

Citizenm San Francisco Union Square Location

72 Ellis Street, San Francisco, CA 94102
Map view
Nearby
Bush St What3words: ///also.secret.ever
Dragon's Gate
1900 ft
Museum
Museum of the African Diaspora
1800 ft
Garden
Yerba Buena Gardens
3400 ft
Restaurants
John's Grill
400 ft
63 Ellis St
Johnny Foley's
800 ft
243 Ofarrell St
Les Joulins Jazz Bistro
300 ft
44 Ellis St
Puccini & Pinetti
600 ft
129 Ellis St
King Of Thai Noodle
600 ft
1400 California St
Sears Fine Food
1500 ft
439 Powell Street
Dojima-Ann
700 ft
219 Ofarrell St between Powell St & Cyril Magnin St
Taste On Ellis
400 ft
134 Ellis St
Boudin Bakery
900 ft
170 Ofarrell St Macy's
Infusion Lounge
600 ft
124 Ellis St
Explore San Francisco
Local Highlights
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Chinatown
Chinatown
9 minutes' walk
Vibrant cultural hub with shops, authentic restaurants, and historical sites like the Dragon's Gate. Experience rich heritage.
Union Square
Union Square
9 minutes' walk
Major shopping and cultural district, surrounded by theaters and art galleries. Ideal for people-watching and enjoying local art.
San Francisco Museum of Modern Art
San Francisco Museum of Modern Art
11 minutes' walk
Home to an extensive collection of contemporary art. Regular exhibitions and unique installations enrich the visitor experience.
Cable Car Museum
Cable Car Museum
9 minutes' walk
Offers insight into the city's iconic transportation. Exhibits include historic cable cars and operational machinery.
Yoga in the Park
13 minutes' walk
Join outdoor yoga sessions at Yerba Buena Gardens. Suitable for all levels, it's a great way to relax amidst urban greenery.
Bike Rentals at Fisherman's Wharf
30 minutes' walk
Rent bikes and explore waterfront paths or ride across the Golden Gate Bridge. Rentals cater to riders of all skill levels.
John's Grill
John's Grill
2 minutes' walk
Famous for its classic American fare, with signature dishes like the lamb chops. A warm atmosphere with rich history.
Puccini & Pinetti
Puccini & Pinetti
2 minutes' walk
Italian restaurant known for fresh pasta and a lively ambiance. Reservations recommended, suitable for families and couples.
Les Joulins Jazz Bistro
Les Joulins Jazz Bistro
1 minute' walk
Cozy bistro with live jazz performances and a menu featuring French-inspired dishes. A great spot for music lovers.
Lyon Street Steps
20 minutes' walk
Scenic spot with views of the Bay and city. A nice place for a walk or to enjoy sunsets, perfect for all ages.
Johnny Foley's Irish Pub
3 minutes' walk
Lively pub with live music and a festive atmosphere, featuring traditional Irish dishes and a wide selection of beers.
Tips on navigating the city
  • City Centre
    San Francisco 21 min  ·  1.1 mi
  • Airports
    San Francisco International (SFO) 35 min  ·  14.2 mi
    Oakland International (OAK) 48 min  ·  19.7 mi
  • Train
    Caltrain - 4th & King Street Station 18 min  ·  5000 ft
  • Underground
    Powell Street Station 3 min  ·  700 ft
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Check Rates
Property information and rules
Check-in
from 14:00-23:59
Check-out
until 11 am
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of USD 23.5 per person.
Pets
Pets are not allowed.
Number of floors:
9
Number of rooms:
195

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review summary
Based on recent reviews
Powered by AI
Citizenm San Francisco Union Square is often praised for its modern and clean rooms equipped with technology like iPad-controlled lighting and curtains, and comfortable beds. Its location near Union Square and transportation options such as cable cars and the metro is generally considered convenient for exploring the city, though some guests have found the room layout, particularly the sink being outside the bathroom, somewhat impractical. Many guests appreciate the breakfast options provided at the hotel, making it a good value for many visitors.
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Review score
Based on 4 verified reviews
6.5 /10
Nice
100%
Recommend
Cleanliness
9.2/10
Comfort
9.2/10
Paid Wi-Fi
6.4/10
Breakfast
8.2/10
Pros
Comfortable bed
Helpful staff
Great bar
Cons
Small rooms
Guest reviews
based on 4 reviews
6.5/10
based on 2656 reviews
8.8/10
Owen from United Kingdom
Single
King Room
3 nights in November 2025
|
Reviewed: January 20, 2026
6/10
electronic control system battery error
The room was clean and the location was acceptable.
The electronic control system in the room was a HASSLE. The iPad was already low on battery and showed battery errors. The dock did NOT charge it. I was too tired to go down to the lobby for help.
0 Helpful
William from United Kingdom
Business traveller
King Room
3 nights in November 2025
|
Reviewed: January 14, 2026
7/10
vibrant lobby usb-c cables central location slow elevators mould border inconvenient bed
The lobby was very vibrant and artsy. Sockets supporting USB-C cables were present in the room. I found that REALLY convenient. The location is pretty central and near various transportations.
The elevators were the SLOWEST i have ever experienced. The shower border looked like it had mould and it just needed a clean. The bed was placed right next to the window, i found it difficult to move around it.
0 Helpful
Philip from United Kingdom
Business traveller
King Room
4 nights in November 2025
|
Reviewed: December 14, 2025
7/10

Acceptable stay overall

convenient location public transport digital room small room excessive elevator shower design
The location was convenient for public transport. I easily walked to several bus stops! I also appreciated the modern aesthetic. The digital room controls were a cool feature.
The room size felt very compact. I found it a bit cramped. The elevator wait times were excessive. The shower design caused some water leakage onto the bathroom floor.
0 Helpful
Paul from Germany
Single
King Room
3 nights in August 2026
|
Reviewed: September 18, 2025
6/10

mixed feelings about the stay

small room impersonal self-check-in
the location was acceptable for my needs.
The room felt smaller than expected, and i found myself bumping into things (it was a bit of a squeeze). the lack of natural light also bothered me. The window seemed more for show than actual sunlight. finally, the self-check-in kiosk was a bit impersonal. I missed having a human touch to welcome me.
0 Helpful
FAQs
About Citizenm San Francisco Union Square
What is the distance from Citizenm San Francisco Union Square to San Francisco International Airport?
The hotel is located 20 km from San Francisco International Airport.
What time is check-in and check-out at Citizenm San Francisco Union Square?
Check-in is from 14:00 and check-out is by 11:00.
What dining options are available at Citizenm San Francisco Union Square?
The hotel features a restaurant serving American cuisine and offers a buffet or à la carte breakfast.
Are there any nearby attractions to Citizenm San Francisco Union Square?
Nearby attractions include Union Square (0.5 km), Moscone Center (1 km), and Oracle Park (3 km).
Does Citizenm San Francisco Union Square offer a fitness center?
The hotel provides a fitness center for guests.
What amenities are included in the rooms at Citizenm San Francisco Union Square?
Rooms include free Wi-Fi, a flat-screen TV, air conditioning, and an iPad.
How close is Citizenm San Francisco Union Square to Pier 39?
The hotel is located 4 km from Pier 39.
What security features are available at Citizenm San Francisco Union Square?
The hotel provides 24-hour security and a safe for guests' belongings.
What additional services are offered at Citizenm San Francisco Union Square?
The hotel offers ironing services and a shared lounge area.
What types of payment are accepted at Citizenm San Francisco Union Square?
The hotel accepts American Express, Visa, JCB, Discover, and MasterCard.

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